Terms and conditions

For inquiries regarding orders made via www.nordacademic.dk, please contact:

Nord Academic
Phone: 77 66 60 00
Email: reception@gad.dk

PRICES All prices are indicative and incl. 25% VAT. Reservations are made for printing errors, price changes and sold-out items.

DELIVERY Ordered Danish books are usually delivered within 2-4 working days if the book is in stock. If the order coincides with a weekend or public holiday, Nord Academic reserves the right to deliver within 7 working days. An order can be divided into several deliveries, but the invoicing is done at once. If there are problems or delays with the delivery, you will be notified by email.

DELIVERY COSTS All deliveries in Denmark are subject to delivery costs of DKK 50. Shipping to a Danish address is free of charge for purchases over DKK 1000.

International parcels are sent with PostNord as a postal parcel with a bar code. Shipping costs are:

Norden incl. Greenland and the Faroe Islands: 150 DKK
EU: 150 DKK
Rest of the world: 250 DKK

For purchases over 1000 DKK from another EU country or the Rest of the world shipment costs 100 DKK.

ORDER CONFIRMATION After placing an order, you will receive an electronic order confirmation with an order number. Please use this in all inquiries.

RETURN You have the full right of a return within 14 days of receipt. In the event of cancellation of a purchase, you must notify Nord Academic in a timely manner, either by using this standard cancellation form FIND THE FORM HERE or notify us by e-mail. In the case of goods ordered in one order but delivered in several batches, the right of withdrawal begins from the receipt of the last batch. The item must be returned to the address below within 14 days after you have informed us that you regret the purchase. You must bear the cost of the return yourself. You are responsible for the item until we receive it, so please save the postal receipt and possibly track and parcel number. The return package must contain either the original invoice or a copy and should be in the same condition as when sent. Refunds of the purchase price will be made as soon as possible and no later than 14 days after your notification that you regret the purchase. The amount is transferred to the same account that the purchase was paid from. If the value of the item is less than originally upon return, this will be reflected in the refund.

At Christmas, the right of return has been extended. Books ordered in November and December can be exchanged until 31 January of the following year.

Due to the nature of the item, there is no right of withdrawal on certain items - or you may lose the right of withdrawal. This applies to e-books and foiled books that contain codes for web material. If the foil is broken, we regret to inform you that we cannot take the item back.

COMPLAINTS If the item is damaged, or there is a defect in the item upon receipt, the purchased item can be returned to Nord Academic free of charge at the address below. Nord Academic will deliver a new item within 7 days if the item is in stock. If a new delivery is not possible, Nord Academic will refund the amount within 8 days. There is a 2-year warranty. However, the assessment of errors and damages will always depend on our assessment.

RETURN ADDRESS Books must be returned to the publisher's office:

The DBK Fund
Bækvej 10-11
4690 Haslev

Any questions regarding the return of books should be sent to reception@gad.dk.

PAYMENT When paying by credit card, the amount due is deducted at the time of shipping. Payment is made via a secure server (SSL). The information entered is encrypted and cannot be read by others. At no time will Nord Academic have access to your card information, as payment is made via the payment gateway Nets Easy.

COOKIES AND SECURITY Nord Academic uses cookies; these are small text files that are stored in your browser. You can find more information here. The publisher's server is protected with an SSL certificate, which ensures encryption of transmissions and stored information as well as protection against viruses. As a user of nordacademic.dk, you always have the opportunity for insight into the personal information that the publisher may have. Read more about the publisher's privacy policy here.

RIGHTS AND LIABILITIES As a customer, you are covered by the rights set out in the Danish Marketing Act and the Act on Certain Consumer Agreements. You always have the opportunity for insight, and you can object to a registration in accordance with the rules in the Personal Data Act. Nord Academic has the obligations that cover e.g. The provisions of the Sale of Goods Act regarding delay, product liability and the general liability rules. Nord Academic does not assume any further responsibility for products in accordance with current Danish legislation.

 

Updated July 2022

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